{"id":18475,"date":"2017-08-18T13:00:26","date_gmt":"2017-08-18T11:00:26","guid":{"rendered":"http:\/\/vergesabogados.com\/?p=17392"},"modified":"2017-08-18T13:00:26","modified_gmt":"2017-08-18T11:00:26","slug":"mis-maletas-no-han-llegado-como-puedo-reclamar","status":"publish","type":"post","link":"https:\/\/conversa.legal\/en\/mis-maletas-no-han-llegado-como-puedo-reclamar\/","title":{"rendered":"Mis maletas no han llegado. \u00bfC\u00f3mo puedo reclamar?"},"content":{"rendered":"<p>Agosto es un mes en el que el transporte a\u00e9reo de viajeros aumenta exponencialmente, y por ende, tambi\u00e9n aumentan los problemas con el equipaje: maletas que llegan da\u00f1adas, otras que llegan tarde u otras que incluso nunca llegan a su destinaci\u00f3n.<\/p>\n<p>El <strong><u>Art\u00edculo 17 del <a href=\"http:\/\/www.fomento.gob.es\/NR\/rdonlyres\/FF87AB77-45B2-419D-84AF-825B9236FF31\/125695\/9Convenio_Montreal18051999.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Convenio para la unificaci\u00f3n de ciertas reglas para el transporte a\u00e9reo internacional<\/a><\/u><\/strong>, Montreal, el 28 de mayo de 1999 establece que el transportista es responsable del da\u00f1o causado en el equipaje en caso de <strong><u>destrucci\u00f3n, p\u00e9rdida o aver\u00eda<\/u><\/strong> si se ha producido a bordo de la aeronave o durante la custodia del transportista.<\/p>\n<p>Por lo tanto, seg\u00fan el Convenio de Montreal, <strong>el \u00fanico responsable de los da\u00f1os, p\u00e9rdida o retraso del equipaje es la <u>compa\u00f1\u00eda a\u00e9rea<\/u><\/strong><u>.<\/u><\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>\u00bfC\u00f3mo reclamar un problema con el equipaje?<\/u><\/strong><\/p>\n<p>En primer lugar se debe rellenar el <strong><u>Parte de Irregularidad del Equipaje (PIR)<\/u><\/strong> &#8211; <em>Property Irregularity Report <\/em>en ing\u00e9s &#8211; en el mostrador de la compa\u00f1\u00eda antes de abandonar el aeropuerto, ya que este documento se tendr\u00e1 que adjuntar a la reclamaci\u00f3n formal al <strong>Departamento de Atenci\u00f3n al Cliente<\/strong> de la compa\u00f1\u00eda que corresponda. Por lo que respecta a los <strong>plazos para reclamar<\/strong>, son los siguientes:<\/p>\n<p>-En caso de <strong>da\u00f1os<\/strong> en el equipaje, el plazo m\u00e1ximo ser\u00e1 de <strong><u>7 d\u00edas<\/u><\/strong> a partir de la fecha de su recepci\u00f3n. La mayor\u00eda de aerol\u00edneas se hacen cargo del pago de la maleta u objeto da\u00f1ado, mientas que otras ofrecen un modelo similar al da\u00f1ado o le remiten a una tienda concreta.<\/p>\n<p>-En caso de <strong>retraso<\/strong> en la entrega del equipaje, el plazo m\u00e1ximo ser\u00e1 de <strong><u>21 d\u00edas<\/u><\/strong> a partir del momento en que deber\u00eda habernos sido entregado.<\/p>\n<p>-El equipaje se considerar\u00e1 <strong>perdido<\/strong> transcurridos <strong><u>21 d\u00edas <\/u><\/strong>sin haber sido localizado. No hay un tiempo m\u00e1ximo para realizar la reclamaci\u00f3n, pero se recomienda que se haga <strong>lo antes posible.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><u>\u00bfQu\u00e9 voy a obtener con la reclamaci\u00f3n?<\/u><\/strong><\/p>\n<p>El importe de la reclamaci\u00f3n est\u00e1 fijado en el convenio mencionado y como m\u00e1ximo se podr\u00e1n obtener <strong>1.131 derechos especiales de giro por pasajero<\/strong> (unidad que fluct\u00faa y corresponde a una media entre divisas, equivale aproximadamente a 1.000\u20ac), salvo que el pasajero hubiese realizado una <strong>declaraci\u00f3n especial de valor de los bienes.<\/strong><\/p>\n<p>No obstante, hay que tener en cuenta que el recibo del equipaje sin protesta del usuario, constituir\u00e1 presunci\u00f3n de conformidad salvo prueba en contrario.<\/p>\n<p>Por \u00faltimo, en el caso de escalas o combinaciones en las que hay varios vuelos, si el equipaje no llega a su destino, se puede elegir a qu\u00e9 compa\u00f1\u00eda reclamar.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Agosto es un mes en el que el transporte a\u00e9reo de viajeros aumenta exponencialmente, y por ende, tambi\u00e9n aumentan los problemas con el equipaje: maletas que llegan da\u00f1adas, otras que llegan tarde u otras que incluso nunca llegan a su destinaci\u00f3n. El Art\u00edculo 17 del Convenio para la unificaci\u00f3n de ciertas reglas para el transporte [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18476,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[304,321,360,753,761,775,815,910],"class_list":["post-18475","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-derecho-consumo","tag-danos","tag-declaracion-especial-de-valor-de-los-bienes","tag-derechos-especiales-de-giro","tag-parte-de-irregularidad-del-equipaje","tag-perdida","tag-pir","tag-property-irregularity-report","tag-retraso"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Mis maletas no han llegado. \u00bfC\u00f3mo puedo reclamar? - Conversa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conversa.legal\/en\/mis-maletas-no-han-llegado-como-puedo-reclamar\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mis maletas no han llegado. \u00bfC\u00f3mo puedo reclamar? - Conversa\" \/>\n<meta property=\"og:description\" content=\"Agosto es un mes en el que el transporte a\u00e9reo de viajeros aumenta exponencialmente, y por ende, tambi\u00e9n aumentan los problemas con el equipaje: maletas que llegan da\u00f1adas, otras que llegan tarde u otras que incluso nunca llegan a su destinaci\u00f3n. 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