{"id":18580,"date":"2018-04-26T11:52:39","date_gmt":"2018-04-26T09:52:39","guid":{"rendered":"http:\/\/vergesabogados.com\/?p=17658"},"modified":"2018-04-26T11:52:39","modified_gmt":"2018-04-26T09:52:39","slug":"que-opinas-de-la-mediacion-sanitaria-como-via-a-la-resolucion-de-conflictos","status":"publish","type":"post","link":"https:\/\/conversa.legal\/ca\/que-opinas-de-la-mediacion-sanitaria-como-via-a-la-resolucion-de-conflictos\/","title":{"rendered":"\u00bfQu\u00e9 opinas de la mediaci\u00f3n sanitaria como v\u00eda a la resoluci\u00f3n de conflictos?"},"content":{"rendered":"<p>El viernes d\u00eda 20 de abril asist\u00edamos a la mesa redonda organizada por el Col.legi d\u2019Advocats de Barcelona para tratar el tema de la <strong><u>mediaci\u00f3n en Sanidad<\/u><\/strong>. En la ponencia tanto el President de la <strong>Societat Catalana de Mediaci\u00f3 en Salut,<\/strong> el Sr. Carlos Garc\u00eda Roqueta, como la Directora de <strong>Siniestros de SHAM<\/strong> en Espa\u00f1a, la Sra. M\u00aa Jes\u00fas Hernando Gonz\u00e1lez, nos ilustraban sobre la importancia de la figura de la mediaci\u00f3n, como herramienta para lidiar con los conflictos. Pese a que, a d\u00eda de hoy la mediaci\u00f3n no est\u00e1 afianzada en el \u00e1mbito de la relaci\u00f3n cl\u00ednica-asistencial; referida a la resoluci\u00f3n de conflictos entre profesionales sanitarios, con el Centro sanitario o con los pacientes, es un mecanismo que ofrece una v\u00eda de di\u00e1logo, al margen de los procedimientos judiciales, que debe ser valorada positivamente para la resoluci\u00f3n de las controversias.<\/p>\n<p>Realmente, encontrar una soluci\u00f3n o llegar a un entendimiento entre dos partes en conflicto puede ser un proceso complejo. No obstante, el transcurso del proceso se lleva a cabo a trav\u00e9s de <strong>un agente externo, el mediador<\/strong>. Que es una <strong>figura imparcial<\/strong>, que ayuda a las partes a comunicarse para que sean ellas las que decidan sobre la resoluci\u00f3n de sus problemas. Eso s\u00ed, para plantear la v\u00eda de la mediaci\u00f3n son requisitos obligatorios:<\/p>\n<p>-Que <strong><u>las partes est\u00e9n dispuestas a llegar a un acuerdo<\/u><\/strong>. La mediaci\u00f3n es una v\u00eda voluntaria, del mismo modo que el Acuerdo aceptado por ambas partes es acordado libremente por ellas. Es decir, l<strong><u>as partes son las que encuentran la soluci\u00f3n, no es un tercero quien les impone la resoluci\u00f3n<\/u><\/strong>, a diferencia de otras figuras extrajudiciales (conciliaci\u00f3n, arbitraje) donde es el tercero quien resuelve.<\/p>\n<p>-La <strong><u>confidencialidad es un principio fundamental<\/u><\/strong> del proceso de mediaci\u00f3n, las ideas u opciones que propongan las partes para la resoluci\u00f3n del conflicto no podr\u00e1n ser divulgadas.<\/p>\n<p>-Si se llega a un Acuerdo, se obtiene la satisfacci\u00f3n de ambas partes. Rige la <strong><u>pol\u00edtica del ganar\/ganar<\/u><\/strong>, a diferencia del procedimiento judicial o de cualquier otro proceso donde la resoluci\u00f3n viene impuesta por el criterio de un tercero, en la mediaci\u00f3n las dos partes por medio de la comunicaci\u00f3n encuentran una soluci\u00f3n.<\/p>\n<p>Muchas veces lo que se persigue no es tanto una retribuci\u00f3n econ\u00f3mica, sino un simple <strong>perd\u00f3n, sentirse escuchado, que la otra parte empatice con la situaci\u00f3n vivida o la necesidad de tener un trato directo<\/strong> del <strong>paciente<\/strong> o <strong>familiar del paciente<\/strong> con el <strong>facultativo o personal del centro<\/strong>, o <strong>entre los propios profesionales sanitarios <\/strong>o <strong>profesionales con la Direcci\u00f3n del centro m\u00e9dico. <\/strong>Se necesita crear un espacio de escucha y reflexi\u00f3n, en que las partes puedan exponer lo sucedido y puedan conocer de primera mano la causa del resentimiento, del dolor, de la tristeza que sienten o han padecido, que en muchas ocasiones puede evitar el arduo y largo camino de los Tribunales.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Fotograf\u00eda: Colegio de m\u00e9dicos de Murcia<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El viernes d\u00eda 20 de abril asist\u00edamos a la mesa redonda organizada por el Col.legi d\u2019Advocats de Barcelona para tratar el tema de la mediaci\u00f3n en Sanidad. En la ponencia tanto el President de la Societat Catalana de Mediaci\u00f3 en Salut, el Sr. Carlos Garc\u00eda Roqueta, como la Directora de Siniestros de SHAM en Espa\u00f1a, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18581,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[66,83,237,238,469,638,669,670,671,674,745,809,839,893,970,986,1038],"class_list":["post-18580","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-derecho-sanitario","tag-acuerdo","tag-agresiones-sanitarias","tag-confidencialidad","tag-conflictos","tag-familiares-del-paciente","tag-listas-de-espera","tag-mediacion","tag-mediacion-sanitaria","tag-mediador","tag-medico","tag-pacientes","tag-profesional-sanitario","tag-quejas","tag-resolucion","tag-sham","tag-societat-catalana-de-mediacio-en-salut","tag-trato-recibido"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfQu\u00e9 opinas de la mediaci\u00f3n sanitaria como v\u00eda a la resoluci\u00f3n de conflictos? - Conversa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/conversa.legal\/ca\/que-opinas-de-la-mediacion-sanitaria-como-via-a-la-resolucion-de-conflictos\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00bfQu\u00e9 opinas de la mediaci\u00f3n sanitaria como v\u00eda a la resoluci\u00f3n de conflictos? - Conversa\" \/>\n<meta property=\"og:description\" content=\"El viernes d\u00eda 20 de abril asist\u00edamos a la mesa redonda organizada por el Col.legi d\u2019Advocats de Barcelona para tratar el tema de la mediaci\u00f3n en Sanidad. En la ponencia tanto el President de la Societat Catalana de Mediaci\u00f3 en Salut, el Sr. Carlos Garc\u00eda Roqueta, como la Directora de Siniestros de SHAM en Espa\u00f1a, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/conversa.legal\/ca\/que-opinas-de-la-mediacion-sanitaria-como-via-a-la-resolucion-de-conflictos\/\" \/>\n<meta property=\"og:site_name\" content=\"Conversa\" \/>\n<meta property=\"article:published_time\" content=\"2018-04-26T09:52:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/conversa.legal\/wp-content\/uploads\/2018\/04\/manos-mediacion.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"465\" \/>\n\t<meta property=\"og:image:height\" content=\"307\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrit per\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minuts\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/conversa.legal\\\/ca\\\/que-opinas-de-la-mediacion-sanitaria-como-via-a-la-resolucion-de-conflictos\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/conversa.legal\\\/ca\\\/que-opinas-de-la-mediacion-sanitaria-como-via-a-la-resolucion-de-conflictos\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/conversa.legal\\\/ca\\\/#\\\/schema\\\/person\\\/37a8e5fa41e9a90954b2bcafde1c7af6\"},\"headline\":\"\u00bfQu\u00e9 opinas de la mediaci\u00f3n sanitaria como v\u00eda a la resoluci\u00f3n de conflictos?\",\"datePublished\":\"2018-04-26T09:52:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/conversa.legal\\\/ca\\\/que-opinas-de-la-mediacion-sanitaria-como-via-a-la-resolucion-de-conflictos\\\/\"},\"wordCount\":547,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/conversa.legal\\\/ca\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/conversa.legal\\\/ca\\\/que-opinas-de-la-mediacion-sanitaria-como-via-a-la-resolucion-de-conflictos\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/conversa.legal\\\/wp-content\\\/uploads\\\/2018\\\/04\\\/manos-mediacion.jpg\",\"keywords\":[\"acuerdo\",\"agresiones sanitarias\",\"confidencialidad\",\"conflictos\",\"familiares del paciente\",\"listas de espera\",\"mediaci\u00f3n\",\"mediaci\u00f3n sanitaria\",\"mediador\",\"medico\",\"pacientes\",\"profesional sanitario\",\"quejas\",\"resoluci\u00f3n\",\"SHAM\",\"societat catalana de mediaci\u00f3 en salut\",\"trato recibido\"],\"articleSection\":[\"Derecho Sanitario\"],\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/conversa.legal\\\/ca\\\/que-opinas-de-la-mediacion-sanitaria-como-via-a-la-resolucion-de-conflictos\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/conversa.legal\\\/ca\\\/que-opinas-de-la-mediacion-sanitaria-como-via-a-la-resolucion-de-conflictos\\\/\",\"url\":\"https:\\\/\\\/conversa.legal\\\/ca\\\/que-opinas-de-la-mediacion-sanitaria-como-via-a-la-resolucion-de-conflictos\\\/\",\"name\":\"\u00bfQu\u00e9 opinas de la mediaci\u00f3n sanitaria como v\u00eda a la resoluci\u00f3n de conflictos? 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