{"id":18487,"date":"2017-07-14T12:50:28","date_gmt":"2017-07-14T10:50:28","guid":{"rendered":"http:\/\/vergesabogados.com\/?p=17359"},"modified":"2017-07-14T12:50:28","modified_gmt":"2017-07-14T10:50:28","slug":"tiene-el-consumidor-los-mismos-derechos-en-epoca-de-rebajas","status":"publish","type":"post","link":"https:\/\/conversa.legal\/ca\/tiene-el-consumidor-los-mismos-derechos-en-epoca-de-rebajas\/","title":{"rendered":"\u00bfTiene el consumidor los mismos derechos en \u00e9poca de rebajas?"},"content":{"rendered":"<p>Las tradicionales \u00e9pocas de rebajas siguen siendo los per\u00edodos en los que m\u00e1s aumenta el consumo, aunque actualmente, seg\u00fan el <strong>Art\u00edculo 25 de la <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-1996-1072\" target=\"_blank\" rel=\"noopener noreferrer\">Ley 7\/1996, de 15 de enero, de Ordenaci\u00f3n del Comercio Minorista<\/a><\/strong>, el comerciante tiene libertad para fijar la temporada de rebajas en el per\u00edodo estacional de mayor inter\u00e9s seg\u00fan su criterio, adem\u00e1s de poder establecer la duraci\u00f3n que considere oportuna.<\/p>\n<p>No obstante, <strong><u>la rebaja de los precios de los productos no implica una reducci\u00f3n de los derechos del consumidor<\/u><\/strong>, y es que la ley no establece ninguna diferencia respecto los derechos de los consumidores en los distintos per\u00edodos del a\u00f1o.<\/p>\n<p>Por este motivo, a tenor de lo dispuesto en los Art\u00edculos 24.2 y 26 de la ley citada anteriormente, <strong>la calidad de los productos en \u00e9poca de rebajas debe ser la misma que en los per\u00edodos fuera de rebajas<\/strong>, ya que la ley proh\u00edbe expresamente ofertar productos deteriorados.<\/p>\n<p>Adem\u00e1s, el comerciante tiene la obligaci\u00f3n de separar los productos rebajados de los que no lo est\u00e1n e <strong>identificar claramente y de forma visible<\/strong> que se trata de un art\u00edculo rebajado. Asimismo, en la etiqueta debe aparecer el <strong>precio original junto con el rebajado<\/strong>, o bien establecer el <strong>porcentaje de rebaja.<\/strong><\/p>\n<p>Tambi\u00e9n es importante tener en cuenta que los establecimientos s\u00f3lo est\u00e1n obligados a devolver el importe del valor del producto en el caso de los art\u00edculos en mal estado, y es que cuando no existen defectos en el producto, ser\u00e1 la <strong>pol\u00edtica de ventas del establecimiento<\/strong> la que establecer\u00e1 si es posible o no una devoluci\u00f3n, y la forma en que se llevar\u00e1 a cabo: devoluci\u00f3n del importe en met\u00e1lico, emisi\u00f3n de \u201cvale\u201d del establecimiento<\/p>\n<p>Sin embargo, el derecho de desistimiento se regula de una forma diferente en los <strong><u>productos adquiridos por internet<\/u><\/strong>, y es que la reforma realizada en el a\u00f1o 2014 de la <a href=\"https:\/\/www.boe.es\/buscar\/act.php?id=BOE-A-2007-20555\" target=\"_blank\" rel=\"noopener noreferrer\">Ley General para la Defensa de los Consumidores y Usuarios<\/a>\u00a0 protege de forma especial al comprador online:\u00a0 se disponen de <strong>14 d\u00edas naturales<\/strong> desde de la recepci\u00f3n del objeto para devolverlo sin necesidad de alegar motivo alguno y sin coste (se van a devolver los gastos de env\u00edo iniciales, aunque puede que el consumidor tenga que hacerse cargo de los costes de devoluci\u00f3n). Adem\u00e1s, en el caso de que el empresario no hubiera cumplido con el deber de informaci\u00f3n sobre el derecho de desistimiento, el plazo para ejercerlo se ampliar\u00eda hasta 12 meses.<\/p>\n<p>Por \u00faltimo, hay que recordar que las obligaciones de los consumidores en per\u00edodo de rebajas tambi\u00e9n son las mismas que el resto del a\u00f1o, por lo que siempre es conveniente <strong>guardar el ticket del producto<\/strong> como garant\u00eda y para poder realizar una reclamaci\u00f3n posterior. Si una vez realizada, el resultado no ha sido satisfactorio, se puede exigir la <strong><u>hoja de reclamaciones<\/u><\/strong> en el mismo establecimiento y presentarla en la Oficina Municipal de Informaci\u00f3n al Consumidor o en la Direcci\u00f3n General de Consumo de la Comunidad Aut\u00f3noma.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Las tradicionales \u00e9pocas de rebajas siguen siendo los per\u00edodos en los que m\u00e1s aumenta el consumo, aunque actualmente, seg\u00fan el Art\u00edculo 25 de la Ley 7\/1996, de 15 de enero, de Ordenaci\u00f3n del Comercio Minorista, el comerciante tiene libertad para fijar la temporada de rebajas en el per\u00edodo estacional de mayor inter\u00e9s seg\u00fan su criterio, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18488,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[229,258,347,359,518,620,854,1058],"class_list":["post-18487","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-derecho-consumo","tag-compra-online","tag-consumidores","tag-derecho-de-desistimiento","tag-derechos-del-consumidor","tag-hoja-de-reclamaciones","tag-ley-de-ordenacion-del-comercio-minorista","tag-rebajas","tag-usuarios"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00bfTiene el consumidor los mismos derechos en \u00e9poca de rebajas? 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